Optigo Networks has launched an AI assistant designed to help building automation teams diagnose operational technology (OT) network problems without requiring specialist knowledge of protocols such as BACnet.
The OptigoVN AI Assistant is now available to OptigoVN Diagnose accounts and above. The company says it can analyse network diagnostic data, identify potential root causes and recommend next steps in response to questions posed in plain language.
The tool is intended to address a common problem in building automation: network faults can generate large volumes of diagnostic data, but interpreting that information often requires specialist expertise.
For example, a network capture may show hundreds of unreachable devices. Determining whether this reflects a facility-wide outage or a problem with a single overloaded router can require an experienced network engineer.
“Anyone on the team can ask OptigoVN a plain question – what am I looking at, which device is causing the most problems, what should I work on first, what changed since Friday – and get a straight answer back,” said Lisa Ohman, CEO of Optigo Networks.
The company says the assistant has been trained using data from real customer OT networks, its technical documentation and troubleshooting sessions. It is designed to return recommendations based on documented network issues and their resolutions rather than generating answers from general internet sources.
Ping Yao, Co-Founder and CTO of Optigo Networks, said the system can also turn diagnostic findings into recommended actions and documentation, including punch lists and client reports.
“Understanding results is only half of it. The Assistant arms you with a list of best next steps – the actual fix, drawn from hundreds of resolutions we have documented,” Yao said.
